Delays and Cancellations

Using real-time GPS data and integrated with STSTB's routing software, Chipmunk tracks your student’s school bus and sends push notifications that keep you informed about where the bus is, when it arrives at your child’s stop, and it will provides alert notices for delays and service cancellations that affect your child’s bus.

One-Time Steps to Get Chipmunk

• Download Chipmunk from the Google Play or Apple App Store and agree to the Terms and Conditions.
• Select Student Transportation Services of Thunder Bay from the dropdown menu or type STSTB under Quick Code and select 'Verify'
• Next > Log in using the same email address & password you used to create your parent portal account.
• Children attached to your Parent Portal account will be automatically assign to the Chipmunk App.
• 

All STSTB school buses are equipped with GPS (Global Positioning System) trackers that locates the position of the bus. Chipmunk mobilizes this information in a simple but meaningful way – with both a map and ETA information – so that you can be prepared for the arrival of the bus.

MY STUDENTS
Automatically lists all students attached to your Parent Portal account. Selecting each student will provide School, Grade and Home Address information.

MAP
Select student from the drop-down menu and a map of home and school will appear. Once that student’s bus is moving you will see the path of the bus.

ETA
Provides expected time of arrival for each student.

ALERTS
Provides any ALERT information pertaining to your assigned buses such as delays and cancellations.

SETTINGS

• Ensure Radius and Alert Notifications are ON.
• You can edit your Notification Circle for each child to receive push notifications when the bus enters the radius.
• The Notification radius can be different for each child and for morning vs. afternoon bus.

Yes. You may use a single account to track all of your children – as long as they all ride a STSTB provided bus. Student's are automatically assigned to your Chipmunk account provided they have your Parent Portal email address in their  student record with their schools.

Yes. Chipmunk provides a private and secure authentication process that allows only authorized contacts to access your child’s busing information.

Chipmunk is free for parents to download and use.

Yes. As soon as STSTB makes the change into their routing software, Chipmunk will automatically update to the new bus assignment and service details.

You can contact STSTB here for questions or account issues. They will be pleased to assist you with your Chipmunk account!